Deltek Talent Management - Regional Service and Support Specialist (RS3)

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Regional Service and Support Specialist (RS3) - (300)

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OVERVIEW

VAE, Inc. is a full service IT Infrastructure Solutions Company focused on building, securing and supporting our clients’ mission critical enterprises. We provide a distinctive array of design, integration and implementation services as well as fully managed service offerings. VAE is at the forefront of leveraging multi-tenant capable technologies and shared IT services to create secure, reliable and cost-effective end-to-end services and solutions. We deliver exceptional infrastructure solutions with extremely talented employees using a client-focused partnering approach.

Job Type

Full-time

Location

Fort Belvoir, VA 22060 US (Primary)
US

Job Description

The RS3 – Regional Service and Support Specialist provides on-site and remote regional technical support for the organization's voice and Unified Communications (UC) environment. This role is the frontline point of contact for voice service issues at the regional level — desk phones, softphones, voice gateways, and related endpoint hardware — and is responsible for keeping regional voice services operating reliably and resolving user-facing voice issues.

Responsibilities:

Respond to and resolve voice service tickets — dial tone issues, call quality problems, voicemail, and handset provisioning
Perform Moves, Adds, and Changes (MACs) for voice endpoints, including desk phones and softphones
Install, configure, and maintain telephony and network hardware supporting voice services, including structured cabling and endpoint devices
Coordinate with carriers and facilities teams to resolve local circuit and wiring issues affecting voice service
Escalate complex UC/network issues beyond regional scope to the UC engineering team, providing clear documentation of troubleshooting steps taken
Maintain accurate, current site-level voice service documentation and hardware inventory

Qualifications

Active Secret clearance required
An active DoD 8570 compliant certification required
Demonstrated experience troubleshooting VoIP/UC endpoints and supporting end users on voice service issues
Strong customer service skills with experience providing regional or on-site technical support
Experience installing and maintaining telephony and network hardware, including cabling
Hands-on experience with Ribbon Communications voice platforms (e.g., SBC Core, SBC Edge, or Ribbon Session Border Controllers)
Working knowledge of SIP trunking, VoIP protocols, and voice gateway configuration
Experience troubleshooting call quality, routing, and interoperability issues in a Ribbon-based voice environment
Familiarity with network fundamentals (TCP/IP, QoS, VLANs) as they relate to voice traffic
Ability to travel to regional sites as needed to support voice service issues

Preferred Qualifications

Ribbon Communications certification(s) or equivalent vendor training
Experience with voice system migrations or SBC upgrades in a government or enterprise environment
Cisco CCT Collaboration certification (or equivalent vendor voice/UC certification)
Prior experience supporting a Cisco Unified Communications Manager (CUCM) or similar UC platform environment

Clearance Level

Secret

Certifications

8570 compliant certification

Salary Range

$100,000-$190,000

VAE, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Job Details

Regional Service and Support Specialist (RS3) - (300)

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